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Q. How do I make a claim?
A. You can make a claim online @ www.sti.com.ng or e-mail: claims@sti.com.ng, or call our claims hotline 01-4617203 or write to us. A customer relationship manager will record the claims detail, you complete in a claims form, claim is processed, extent of loss or damage is assessed, discharge voucher is sent to you and payment follows immediately thereafter.
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Q. Do you provide replacement car service as part of your motor insurance package?
A. Yes we do
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Q. What is excess?
A. An excess is a contributory amount you pay when making a claim.
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Q. What happens if I have an accident?
A. Report to us immediately by phone or SMS message, if you can tow your car to any repairs shop of your choice, get a repair estimate and send to us, we will authorize repairs same day. If the accident is fatal or involved serious damage to vehicle, report to police nearest to you.
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Q. Can I get a discount on my motor premium?
A. Yes. We can give you a special discount in addition to a “No Claim Discount” if you are entitled to. You can also get a “Fleet Discount” if you have more than two vehicles insured.
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